- Shipping & Returns
Shipping & Returns
If you want to return an item...
Our returns policy
We operate a 14 day money back guarantee, which means that if for any reason you are unhappy with your purchase, simply return it to us unused in its original undamaged packaging and in a saleable condition within 14 days from the date of invoice and we will issue a full refund for the price you paid or a replacement if required.
Scroll down to find out how to return an item.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in most cases you will receive a refund much more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it and the time it takes your bank to process our refund request.
Faulty or damaged goods
If the item is either faulty or damaged, firstly refer to our troubleshooting guide. If this doesn't help to resolve the problem then please contact us and we will arrange for a replacement or refund. Our contact details are:
Tel: 01959 532 963
Please note that if returned goods are found not to be faulty or have been damaged through neglect or misuse, we reserve the right to return these to the buyer.
How to return an item
Please package the item carefully and return it to us at:
Weald Aquatics Ltd.
If you have an account with us and you need to return an item, simply log in to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via email of your refund once we've received and processed the returned item.
If you have any concerns or questions about our returns / refund policy then please send an email to firstname.lastname@example.org or call 01959 532 963.
We currently only ship goods within the UK. Delivery is free.
You should allow up to 7 days for delivery. Standard delivery times are 3-5 working days from date of despatch. These times cannot be guaranteed. Deliveries use Couriers and Royal Mail's standard parcel service. We may occasionally use different means of delivery depending upon the circumstances. Delivery is free of charge.